Shipping and returns

The Products ordered by the Customer under these general terms and conditions of sale will be delivered to the address indicated by the Customer as the Shipping Address in the order.

A representative of the courier company will make the delivery to the Shipping Address and will ask for an electronic receipt to be signed. This receipt shall constitute proof of delivery by the courier and of receipt of the Products by the Customer or by the recipient of the Order.

In the event of disputes relating to shipping, where the parcel is shown as delivered, the courier's computer system shall be deemed authoritative.

Please note that the Customer is responsible for being available throughout the day, on the days indicated for receipt of the products, at the address specified at the time of purchase. The courier is under no obligation whatsoever to notify the Customer in advance or to deliver the products at any times the Customer may have indicated.

Should the order be returned to the Supplier for any reason attributable to the Customer's negligence (e.g. failure to collect), a new shipment will only be possible upon advance payment of the relevant shipping costs (which vary by zone), in addition to the storage charges applied by the courier (€8.00 per day).

Should the packaging or wrapping of the products ordered by the Customer arrive at their destination visibly damaged, the Customer must dispute the delivery immediately by adding the wording “Accepted subject to inspection of goods for…”, stating the reason on the delivery document received from the courier and keeping a photograph of the parcel.

Should the product inside prove to be damaged, this must be reported no later than 3 days after receipt, so that the Supplier can arrange a replacement.

Once the order has been prepared and shipped, it will be assigned a parcel number that will allow the Customer to check the status of the shipment and the delivery of the Products.

Delivery times are indicative and run from the moment the email confirming dispatch of the Products is sent to the Customer. The Supplier is not responsible for any delays in processing the order or delivering the Products, nor for any resulting damage to the Customer and/or the recipient of the Products, where the delay is due to causes not attributable to the Supplier.